Refund Policy

1. Introduction

Thank you for choosing Push Alert. We want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions under which refunds are provided for our self-hosted software license.

2. Refund Eligibility

We offer a refund within a limited period from the date of purchase, provided the following conditions are met:

• The refund request is made within 7 days of the original purchase date.
• You have encountered a genuine technical issue that our support team was unable to resolve.
• The license key has not been activated or used in violation of our Terms of Service.
• The request is not based solely on a change of mind after successful installation and use.

3. Non-Refundable Cases

Refunds will not be issued under the following circumstances:

• The request is made after the 7-day eligibility window has passed.
• The issue is caused by third-party server, hosting, or configuration problems outside our software.
• You simply no longer wish to use the product after successfully deploying it.
• Custom setup, migration, or add-on services (if purchased) have already been delivered.

4. How to Request a Refund

To request a refund, please contact our support team via email with your order/invoice ID and a brief description of the issue you faced. Our team will review your request and respond within 3–5 business days.

5. Refund Processing

Approved refunds are processed back to the original payment method used at checkout (via Stripe). Depending on your bank or card issuer, it may take 5–10 business days for the amount to reflect in your account.

6. License Deactivation

Once a refund is approved and processed, your Push Alert license key will be deactivated, and you will no longer be entitled to updates, support, or continued use of the software.

7. Contact Us

If you have any questions about this Refund Policy, please reach out to our support team through the contact details provided on our website.